REFUND POLICY: All Sales Are Final at time of purchase – There Are No Refunds.
EXCHANGE POLICY: You may exchange in stock merchandise within 3 days of purchase – No Refunds.
There are no returns or exchanges on Pillows, Cushions, or Special Ordered Merchandise.
CUSTOM/SPECIAL ORDERS: Special Orders require a minimum of a 50% Non-Refundable Deposit. Payment in full is required prior to delivery – we do not offer COD’s Cash on Delivery.
We do our very best to work with Manufacturers who offer Quick Ship Products and fast lead times.
In most cases your custom order will only take 4-6 weeks to reach our warehouse. Please keep in mind that we are not in control of our suppliers manufacturing schedules and certain times of the year (in the peak of season Jan – Sept) it could take several weeks longer for special orders.
Clerical and Mathematical Errors or Omissions are subject to correction – this may cause a difference in your order total.
DELIVERY: In Home (First Floor) Delivery is available by appointment for an additional fee.
Once all your merchandise has been received in our warehouse we will contact you to schedule a convenient time for delivery. If you (the purchaser) are not available at the time of delivery, please have someone who can inspect your product and accept delivery on your behalf. We will provide one delivery to your home per delivery fee paid for your order. Additional visits to your home will be subject to additional charges.
SPECIAL CIRCUMSTANCES FOR DELIVERY Our Staff is not normally equipped to handle deliveries on elevated platforms, i.e. Balconies, High Decks, etc.
It is up to you to alert us at the time of purchase of a special circumstance for your delivery.
These special circumstances will be handled on a case by case basis and may involve additional delivery charges.
PICK-UP: If you choose to pick-up at our warehouse you are responsible to inspect your furniture at time of pick up, we are not responsible for the product in any way once you leave our warehouse with your merchandise. You are responsible to secure and protect your product for transportation, and provide any wrapping or securing straps, ropes, etc. to transport your product from our warehouse Located at 23492 US19 N Clearwater FL 33765
We will contact you once your order has been received in our warehouse and is ready for pick up – at that time we will schedule your pick-up date and time.
Pick-up hours are: Tuesday thru Saturday 10-6 – CLOSED SUNDAYS/MONDAYS
WARRANTY: All products are sold AS-IS with No Warranties unless otherwise available through the Manufacturer. All determinations regarding Manufacturer’s Defects or Warranty Claims are left solely up to the discretion of the Manufacturer. We will gladly assist you with the paperwork, but you are responsible to provide your original receipt from Patio Casual, along with photos and descriptions of the defective product. Additional Charges Will Apply for Service Calls to transport product to and from our facility and/or the manufacturer, if required. Warranties do not cover normal wear and tear, or any damage due to negligence or abuse.
LAYAWAY: A layaway payment schedule is available upon request. Layaways are limited to 90 days and subject to cancelation beyond that – No Refunds or Exchanges are available on layaways (in store Credit Only). Product can be ordered and stored in our warehouse once 50% of the invoice total is paid -additional shipping times to our warehouse could be up to 8 weeks from that time. Any changes to product selection must be done prior to product being ordered. Manufacturers Changes to product are beyond our control and may force a re-selection of goods.
