Terms and Conditions
REFUND POLICY: All Sales Are Final at time of purchase - There Are No Refunds or Exchanges.
CUSTOM/SPECIAL ORDERS: Special Orders require a minimum of a 50% Non-Refundable Deposit. Payment in full is required prior to delivery – we do not offer COD Cash on Delivery. We do our very best to work with Manufactures who offer Quick Ship Products and fast lead times. In most cases your custom order will only take 2-3 weeks to reach our warehouse. Please keep in mind that certain times of the year (in peak of season Jan – Sept) it could take up to 8 weeks for special orders. In most cases we can keep you updated on the ETA of your order via email.
EXCHANGE POLICY: You may exchange in stock merchandise within 3 days of purchase – No Refunds.
There are no returns or exchanges on Pillows or Cushions.
DELIVERY: In Home Delivery is available by appointment for an additional fee.
Once all of your merchandise has been received in our warehouse we will contact you to schedule a convenient time for delivery. If the purchaser is not available at time of delivery, please have someone available to accept delivery on your behalf.
PICK-UP: If you choose to pick-up at our warehouse you are responsible to inspect your furniture at time of pick up, we are not responsible for the product in any way once you leave. You are responsible to secure and protect your product for transportation, and provide any wrapping or securing straps, ropes, etc. to transport your product from our warehouse at 180 Race Track Rd N. Oldsmar FL 34677
Pick-up hours are Tuesday thru Sunday 10-4 CLOSED MONDAYS.
WARRANTY: All products are sold AS-IS with No Warranties unless otherwise available through the Manufacture. Any Manufactures Defect or Warranty Claims are left solely up to the discretion of the Manufacture. We will assist you with the paperwork, but you are responsible to provide your original receipt from Patio Casual, photos, and descriptions of the defective product. Additional Charges Will Apply for future transporting of product to or from our facility and/or the manufacture.
LAYAWAY: A layaway payment schedule is available upon request. Layaways are limited to 90 days and subject to cancelation beyond that – No Refunds or Exchanges are available on layaways (in store Credit Only). Product can be ordered and Stored in our warehouse once 50% of the invoice total is paid. Additional shipping times to our warehouse could be up to 8 weeks from ordering time. Any changes to product selection must be done prior to product being ordered. Manufactures Changes to product are beyond our control and may force a re-selection of goods.